Frequently Asked Questions:
1. Why are there so few Canyon Group chenille robes available on your website?
We try to keep an abundant supply of robes in stock at any given time, but our inventory can change quickly during the fall, winter, and holiday seasons and around other gift-giving occasions, such as Valentine's Day and Mother's Day.
If there is a specific robe you would like, please ask to be notified by email when your size is back in stock. We are certainly happy to do so! When you do receive an email that a robe you have requested is available to order, we recommend that you place your order as quickly as possible. Once a robe is added to our store inventory, it can be ordered by any customer and is not reserved for you until we receive your order. Please check your "spam" folder regularly in case our email to you is miscategorized as spam.
We also recommend that you check our site frequently to see what new robes have become available.
2. I have been waiting on a particular Canyon Group chenille robe to arrive. Can I pay for it in advance so that it is reserved for me?
We do not accept pre-orders or pre-payments on Canyon Group chenille robes until we have a confirmed shipment in-transit from the manufacturer, at which time all customers waiting on that robe are notified by email and invited to place an order online if they are still interested in doing so.
3. I want to give a specific Canyon Group chenille robe as a Christmas gift, but you do not have the size I need in stock. Can I just buy a different size and exchange it after Christmas for the size I need?
We do no recommend purposely buying an incorrect size, with hopes of exchanging it after Christmas for the correct size. It is possible that we will be unable to accommodate your exchange request after the holidays, resulting in a disappointing gift-giving experience, along with the additional cost and inconvenience required to return the robe purchased in an incorrect size.
4. Can I special order a Canyon Group chenille robe that is not shown on your website?
Due to order minimum requirements imposed by the manufacturer, we do not accept special orders on Canyon Group chenille robes. However, if we normally carry the design you are looking for, but are currently sold out, we most likely have it on re-order, in which case we would be happy to notify you when your size is back in stock.
5. When do you receive new shipments of Canyon Group chenille robes?
We receive small shipments weekly. Unfortunately, we do not typically know when specific robes will arrive until we have a confirmed shipment in transit from the manufacturer. We do recommend that you check our site regularly to see what is new in your size!
6. Why are some Canyon Group chenille robes indicated as "Ships Week of..." in red font?
Robes indicated with "Ships Week of ..." in red font have not yet arrived to our store, but are in transit to us from the manufacturer. These robes can be pre-ordered now in the sizes available on the drop-down menu and will ship to you during the week indicated.
7. I ordered a Canyon Group chenille robe with a future shipment date indicated in red font. When will my credit card be charged for this order?
Your credit card may be charged at any time between receipt of your order to just before your order is ready to ship. Unfortunately, we can not provide a more precise timeframe.
8. What is the difference between "plush," "demi," "crayon," and "duet" chenille?
The difference between Canyon Group's plush, demi, crayon, and duet chenille is described and depicted on our "Canyon Group Sizing & Care" information page, linked near the upper left side of this page.
9. Are the belts on Canyon Group chenille robes separate or attached?
All Canyon Group chenille robes have separate belts that feed through belt loops at the waist, unless indicated otherwise. Canyon Group does offer a robe with a set-in belt that is made with two belt pieces, sewn into the side seams of the robe. If we have this style available, it will be specified as the "set-in belt" style.
10. You do not have the Canyon Group chenille robe I would like. Can you tell me where else I might find this robe?
Unfortunately, we are simply a store in Indiana that carries Canyon Group chenille products and don't have a way to know what other stores may also carry their products.
Canyon Group chenille robes are typically carried by high-end and specialty boutiques, lingerie stores, and gift shoppes. We suggest you call such stores in your area to see if they carry Canyon Group chenille robes. You will not find these robes in chain or mall stores.
11. Do you have any of the 56-inch, fitted chenille robes available, like those seen on The Nanny?
Canyon Group discontinued all of the heirloom and vintage-inspired, 56-inch fitted chenille robes, including Wedding Cake, Auntie Em, Tea and Sympathy, Sweet Pea, American Beauty, Rosy, Hearts and Vines, and Morning Glory. If we have any of these 56-inch, fitted robes remaining in stock, they are shown on our website and are available only in the sizes indicated in the drop-down menu. The longest length robe currently made by Canyon Group in any style is 48 inches.
12. Can you make me a Canyon Group robe in a longer length?
We are a store selling Canyon Group chenille robes, so we do not make any of the products we sell. The longest length available in any robe style in 48 inches. Because all of the longer, 56-inch length robes have been discontinued by the manufacturer, only those 56-inch robes shown on our website are available in the sizes indicated in the drop-down menu and can not be ordered in any other designs, sizes, or colors.
13. What do you have available in my size?
Please use our "Search Current Inventory by Size" feature, located near the upper left side of this page (just below the picket fence) to see what we have available in your size. Because our inventory flucutates quickly, you can use this feature as often as you like to see what is available in your requested size at any given moment.
14. I am 5' 8" and weigh 140 pounds. What size Canyon Group chenille robe will fit me?
Because bodies can be disproportionate, sizing is not based on height and weight, but rather, ladies' dress size. Please visit our "Canyon Group Sizing & Care" information page, linked near the upper left side of this page, for assistance with sizing. Sizing guidelines for men are also located on this page.
15. You do not have any wrap robes available in plus sizes. Will more be available soon?
Unfortunately, we no longer carry any wrap robes in plus sizes. We only carry plus size robes in the zip-front style.
16. Do you have bedroom slippers to match the Canyon Group chenille robes?
Unfortunately, Canyon Group does not make any bedroom slippers.
17. Can you send me a catalog?
We do not offer a catalog. However, you are welcome to check Canyon Group's current catalog, available at www.canyongroup.com, to see what designs are being offered. We do not have the capacity to carry every robe in every color and every size, but we do carry the majority of robe designs that are available, although some may be temporarily sold-out. Please note that Canyon Group does not stock any robes. They only make robes when ordered by stores, so robes shown in their catalog are available for stores to order, but are not in stock and ready to ship upon request.
18. What is your return policy?
Our return policy is explained on our "Shipping and Return Policies" information page, linked near the upper left side of this page.
19. Do you still carry Design Options sweaters?
Unfortunately, Design Options went out of business in December, 2010, so they are no longer making their fabulous beaded sweaters.
20. Can you special order a Berek sweater for me?
If the sweater you would like is from the current season, we are happy to check availability with the manufacturer. Because all Berek sweaters are limited editions, offered only for one season, sweaters from previous seasons or years are not available to order.
21. Can you special order a pair of Munki Munki pajamas for me?
Yes, we are happy to contact the manufacturer to check availability for you.
22. I placed an order, but did not create an account with your store. If I create an account now, will my previous order be accessible in my account?
Unfortunately, if you did not create an account when placing your order, you can not access the order, even by creating an account at a later date.
We do recommend that you create an account when placing your initial order with our store, which will allow you to access your order, review your order history, enter future orders quickly, and subscribe to our mailing list.
23. Where are you located?
Rose Garden Boutique is located in the United States in central Indiana.
24. How long have you been in business?
Rose Garden Boutique has been in business since 2004.
25. Can I place an order over the phone?
To avoid order entry errors and miscommunications, we do recommend that you place your order online. Our website is secured by SSL, and your information is encrypted. When you begin the check-out process, you will enter the secure portion of our website, as evidenced by the URL beginning with "https" instead of "http."
You must also review and agree to our shipping and return policies as part of the order process, which are available on our website.
26. How can I receive a shipping quote?
The cost to ship your order is based on the weight of the item(s), shipping destination, and speed of delivery you select. To receive a shipping quote, simply place the item(s) in your shopping cart and begin the check-out process. Your shipping options and their costs will be displayed after entering the shipping address.
27. Do you ship internationally?
Yes, we ship internationally using Priority Mail through the United States Postal Service. All packages shipped outside of the United States must be insured. We complete all customs forms accurately, and any duties or taxes charged by customs in your country are your responsibility. Because the length of time for your package to clear customs in your country can vary from a few hours to several weeks, delivery within a certain time frame is never guaranteed for international packages.
28. How quickly will you ship my order?
In most cases, orders are shipped within 4 business days.
29. How can I check the status of my shipment?
If you have an account with our store, you can check your order status by logging into your account. Unfortunately, if you do no have an account, you will be unable to check your order status.
Regardless of whether or not you have an account, you will receive an order update email from us when your order is shipped, along with a separate email from the United States Postal Service with your delivery confirmation number. Please use this number to track your package at www.usps.com, keeping in mind that the number provided is a "delivery confirmation" number and is not required to be scanned until delivery.
Unfortunately, we do not have access to additional or more detailed tracking or delivery information, other than that which is available by entering your delivery confirmation number as www.usps.com.
30. How do I return a product I have received?
Everything you need to know to return a product is provided on our "Shipping and Return Policies" information page, linked near the upper left side of this page.
31. May I mail a check or money order to pay for an order?
Unfortunately, due to the time necessary to receive a mailed payment and wait for it to clear through the bank, we are not able to accept personal checks, cashier's checks, or money orders. Although our site is secured by SSL, if you are uncomfortable entering your credit card information online, you may place your order by telephone. If you do not have a credit or debit card, you may consider purchasing a pre-paid Visa or MasterCard debit card (available at most grocery and variety stores) to which you can add enough funds to cover the cost of your order.
Email is the preferred method of communication and is the best way to receive a prompt reply. However, you welcome to call us toll-free at 1-888-617-ROSE. Should you need to leave a voicemail message, please note that we typically return phone calls after 6pm ET.
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