Shipping & Return Policies

In most cases, orders for in-stock products are shipped within 24 hours. We are happy to ship worldwide!  Your shipping charge is based on the weight of the product(s) you select and their destination.  To receive a shipping quote, simply place the desired product(s) in your shopping cart and begin the check-out process.  Your choice of shipping methods and costs will be displayed after entering the shipping address for your order.  As an environmentally-friendly company, we recycle clean shipping boxes whenever possible. For US addresses, you may select delivery by USPS Priority Mail, Express Mail, or Parcel Post (ground transportation).  The shipping cost and estimated transit time for each service is provided during the check-out process.  Unfortunately, the USPS can not guarantee overnight delivery by Express Mail to all US addresses.  If you select Parcel Post for your shipment, please allow two extra days for your package to ship, as these packages are not routinely picked-up by our carrier. Orders that require larger packaging (box measuring more than 12 x 12 x 12) may require additional shipping, and we reserve the right to adjust your shipping charge if necessary.  The USPS dimensional weight pricing usually applies only to orders for more than one Canyon Group robe that are shipped by Priority Mail to certain zones within the United States.  Please email us if you wish to know whether the dimensional weight pricing will apply to your order.  Should we need to adjust your shipping charge, the new cost will be reflected on your invoice. You may select delivery by USPS Priority Mail International or Express Mail International for non-US destinations.  Delivery is usually within 3-5 business days for Express Mail International and 4-10 business days for Priority Mail International, although we can not predict the time necessary for your package to clear customs in your country.  We complete all customs forms accurately, and customs charges are the responsibility of the buyer. Please note that delivery times are the responsibility of the USPS and may vary during the holiday season and other peak periods.  Insurance is optional on packages to US destinations and required for all international shipments.  Packages without insurance can not be reimbursed or replaced should they be lost or damaged in transit. Rose Garden Boutique is pleased to offer a generous return/exchange policy for all Canyon Group chenille products!  Any Canyon Group chenille product may be returned or exchanged if received back within 60 calendar days of your order date.  Berek and Design Options sweaters may be returned or exchanged if received back within 10 calendar days of your order date.  Because these sweaters are in limited quantities from the manufacturers, an exchange is not always possible.  Holiday sweaters ordered within 28 calendar days of the actual holiday are final sales and can not be returned or exchanged.  Please request sizing information to ensure you select the correct size. Any product sent back for return or exchange must be in unworn, unwashed condition with all tags attached.  Products received back that do not meet these criteria will be returned at the customer's expense.  A Return Merchandise Authorization (RMA) number is not required.  To avoid a 15% re-stocking fee, any product sent back for return or exchange must be neatly folded, wrapped in tissue paper, and returned in a clean shipping package.  We recommend you save the original packaging for this purpose.  If you purchased gift packaging with your order, this product and service is not returnable, so please do not include the gift box in your return package.  Please send your return/exchange to the Rose Garden Boutique address printed on your invoice and include a copy of your invoice in the package.  Rose Garden Boutique will cover the cost of ground shipping for your first exchange on any product purchased at the regular (non-discounted) price for which you paid shipping.  Please note that we are not able to cover the shipping cost to exchange any product purchased at a sale price, discounted by a coupon or special offer, or shipped free of charge, so this cost will be billed to your credit card.  Should you return a product that was shipped to you free of charge, our cost for shipping will be deduced from your refund. Unfortunately, we are unable to accept returns or exchanges on special orders, nor can we make exceptions to our return and exchange policies.