Shipping & Return Policies

Shipping Policies: In most cases, orders for in-stock products are shipped within one business day. We are happy to ship worldwide!  Your shipping charge is based on the weight of the product(s) you select and their destination.  To receive a shipping quote, simply place the desired product(s) in your shopping cart and begin the check-out process.  Your choice of shipping methods and costs will be displayed after entering the shipping address for your order.  As an environmentally-friendly company, we recycle clean shipping boxes whenever possible. For US addresses, you may select delivery by USPS Priority Mail, Express Mail, or Parcel Post (ground transportation).  The shipping cost and estimated transit time for each service is provided during the check-out process.  Unfortunately, the USPS can not guarantee overnight delivery by Express Mail to all US addresses.  If you select Parcel Post for your shipment, please allow two extra days for your package to ship, as these packages are not routinely picked-up by our carrier.  Also, please note that delivery by Parcel Post can be quite slow, sometimes taking up to 30 business days.  If you need your order in a timely manner, we do not recommend selecting Parcel Post as your shipping choice. Orders that require larger packaging (box measuring more than 12 x 12 x 12) may require additional shipping, and we reserve the right to adjust your shipping charge if necessary.  The USPS dimensional weight pricing usually applies only to orders for more than one Canyon Group robe that are shipped by Priority Mail to certain zones within the United States.  Please email us if you wish to know whether the dimensional weight pricing will apply to your order.  Should we need to adjust your shipping charge, the new cost will be reflected on your invoice. You may select delivery by USPS Priority Mail International or Express Mail International for non-US destinations.  Delivery is usually within 3-5 business days for Express Mail International and 4-10 business days for Priority Mail International.  Unfortunately, international delivery times are never guaranteed due to the time necessary for your package to clear customs in your country, which can vary from a few hours to several weeks.  We do complete all customs forms accurately, and any fees charged by customs are the responsibility of the buyer. Please note that delivery times are the responsibility of the postal service and may vary during the holiday season and other peak periods.  All orders are sent with a delivery confirmation number, which will be provided to you by email at the time of shipment. Please note that your delivery confirmation number is not a tracking number and will usually be scanned only at delivery.  Orders totaling $250 or more may require a signature for delivery. Insurance is optional on packages to US destinations and required for all international destinations.  Packages without insurance can not be reimbursed or replaced should they be lost or damaged while in transit to your shipping destination. Return/Exchange Policies: Rose Garden Boutique is pleased to offer a generous return/exchange policy for all Canyon Group chenille products!  Any Canyon Group chenille product may be returned or exchanged if received back within 30 calendar days of your order date (to assist with holiday shopping, Canyon Group products ordered from November 1st through December 14th will be granted an extended return/exchange time frame and must be received back by January 15th).  Berek and Design Options sweaters may be returned or exchanged if received back within 14 calendar days of your order date (if your sweater was pre-ordered ahead of the season, it must be received back within 14 days of your confirmed delivery date).  Because these sweaters are in limited quantities from the manufacturers, an exchange is not always possible.  Holiday sweaters ordered within 28 calendar days of the actual holiday are final sales and can not be returned or exchanged.  Please request sizing information to ensure you select the correct size. Any product sent back for return or exchange must be in unworn, unwashed condition with tags attached.  A Return Merchandise Authorization (RMA) number is not required.  To avoid a 20% re-stocking fee, any product sent back for return or exchange must be neatly folded, wrapped in tissue paper, and returned in a clean shipping package.  We recommend you save the original packaging for this purpose.  If you purchased gift packaging with your order, this product and service is not returnable, so please do not include the gift box in your return package.  Please send your return/exchange to the Rose Garden Boutique address printed on your invoice and include a copy of your invoice in the package.  The cost to mail your package back to Rose Garden Boutique is your responsibility.  For returns, a credit for the cost of the returned merchandise will be issued to the same credit card used to place the order.  The shipping charge for your order is non-refundable.  Should you return a product that was shipped to you free of charge, our cost to ship your order will be deducted from your refund. For exchanges, please indicate on your invoice the product name, size, and color you would like to receive for your exchange (due to differences in style numbers, should you select a different design or color for your exchange, we will process your original order as a return and create a separate order for your new selection).  Please check availability on our website to ensure we can accommodate your exchange request.  Your exchange will be processed upon receipt of your returned package and shipped to you by USPS Priority Mail.  To ensure your selection is available for your exchange, you may wish to place a separate order for your exchange selection now, rather than waiting for your returned package to arrive back to us.  If you received a product from us as a gift, please contact the original purchaser to assist you with your return or exchange. Any product received back that does not meet our criteria for return or exchange will be returned at the customer's expense. Any package received back as refused or unclaimed will be refunded less a 20% restocking fee.  The cost to ship your package, plus any return service costs charged by the United States Postal Service, will also be deducted from your refund.  Insured packages that are refused or unclaimed and become lost or damaged while in transit back to us are no longer eligible for insurance coverage. Unfortunately, we are unable to accept returns or exchanges on special orders, nor can we make exceptions to our return and exchange policies.